Empathetic communication’s role in leadership involves becoming more emotionally aware and is a critical skillset for leaders – especially in a post-pandemic climate. It is what will define a successful leader who is respected and trusted by her team members. Because empathy has not been a focus for many leaders – or coaches, for that matter – there is a need to develop better communication skills in order to be more effective.
Since putting others first doesn’t come naturally for many people, working on recognizing the importance of honing this particular skill is vital. Communicating with empathy involves the ability to mentally or emotionally view issues from another person’s perspective while separating the issue from the person. This enables functional giving and receiving within a relationship between a leader and her employees or a coach and his clients – as well as in personal relationships. Ultimately, empathetic leaders cultivate understanding and trust, which fosters a more productive course for the future.
Empathy
Best-selling author Daniel Goleman’s emotional intelligence theory relies heavily on empathy, which he defines as not only the ability to understand others’ emotions, but also describes it is as defining, understanding, an
d reacting to the concerns and needs that underlie others’ emotional responses and reactions.
Those who practice empathy are able to tune into emotional and non-verbal cues and show sensitivity in their responses and approach to others. Empathy in the workplace enhances human connections and results in improved organizational and individual engagement.
Authentic Communication
Although open communication in and of itself is essential in any relationship – personal or business – empathetic communication deepens the interaction. Genuine understanding and compassion are key ingredients when building the healthy company culture successful, driven leaders strive for. Empathetic communication builds connections, but only when it’s authentic.
Others learn when communication isn’t sincere because faking empathy isn’t sustainable. When leaders work on their values and principles with a goal of building a positive environment, communicating with empathy begins to become a part of the culture. This behavior lends itself well to growth and success.
Fostering Empathetic Communication in the Workplace
Managers who make a concerted and honest effort to communicate empathetically with their employees can more easily help craft collaborative relationships. This change in attitude from respect being a one way street (i.e., from management to workers) to one of respectful teamwork leads to an atmosphere where innovation and creativity thrive. Competition is not the goal in a workplace that fosters and facilitates communicating with empathy – effective partnerships are.
Leaders who practice communicating with empathy in the workplace help build a robust culture that encourages and welcomes top-tier talent to apply and results in a higher retention rate. It truly is a beneficial situation for all those involved and it’s important to note that empathy is a skill that can be built like any habit. Even in situations that may be fraught with anger, misunderstandings, or frustration, communicating with empathy and compassion can defuse almost any conflict and bring about consensus.
Practical Wisdom
Coaching can help leaders grow indispensable skills like empathy. Leadership development with the right executive coach helps strong leaders become stronger leaders. Greg Gaines can address the challenges leaders and other coaches are facing in order to construct the necessary expertise and change their behaviors. We’d love to hear from you so we can help you build your professional and personal skills and help foster empathetic communication in your workplace.
